Terms of Service (eMail))

We take data protection, email law, permission, and best practice very seriously.

Preventing Spam related abuse is a very important part of what we do and as a result, anyone that uses (each person being a "User") the services provided by us through our eMail Campaign Manager ("eCM") need to adhere to our Terms of Service (eMail) policy.

Those that violate any part of this policy run the risk of having their account suspended or terminated.

Continual monitoring of our ECB operates 24/7 on all of the IP addresses within our network ranges and in addition, we monitor feedback complaint rates, soft bounce, and hard bounce rates (amongst other things) to ensure that our ECB is not responsible for Spam related abuse.

When using our eCM, you may create and update personal data relating to your contacts ("Client Data"), and for more information on how that data is protected and processed see our Privacy Policy.

Please note that we do not allow "Special Categories" of personal data (see Article 9 of the EU General Data Protection Regulation) to be stored within our eCM.

Personal data "processing" (see Article 4 of the EU General Data Protection Regulation) requires a lawful basis to do so and if that does not exist then the personal data can not be used in any way.

Gaining consent is an example of a lawful basis and, for example, can be gathered from individuals when they fill out a form on a website where personal data and preferences are entered.

It is only acceptable to use personal data within our ECB where consent has been gathered, or there is another lawful basis, otherwise, the personal data needs to regarded as unacceptable for use within the eCM.

Our eCM must never be used to harass individuals, send offensive messages, or promote anything illegal and all Users of the eCM must operate within the bounds of any current laws and data privacy legislation.

We do not allow the use of third-party opt-in lists. These kinds of lists are basically Spam by another name so do not attempt to import them into the ECB.

In our experience, there are certain types of content that people do not want and as a result, generate higher complaint rates and damage to sender reputation.

Therefore, we do not allow email content of these types to be sent using our ECB:

• Bankruptcy, debt repair, or debt consolidation
• Stocks and shares trading
• Affiliate or multi-level marketing
• Adult personal services

Your account has its own "Abuse" and "Postmaster" email addresses and we require you to actively monitor messages and follow-up with any required actions or responses in a timely manner.

If you require more information about how to change the details of these two mailboxes please send an email to support@zing-work.com or search the help pages.

Everything is urgent but that is never a reason to overlook best practice. Not taking the time to implement a best practice approach will more than likely end up with you being labeled as a sender of Spam.

• DKIM and SPF are mandatory. Never send emails that are not using these two email authentication standards
• Ensure Feedback Loop (FBL) Complaints are being processed
• Use custom sending and tracking domains and not generic/shared domains
• Suppress old and unresponsive email addresses

There are automated software checks within our ECB that identify and report on issues but all Users must take full responsibility for implementing a best practice approach in the correct manner.

ZING Busines eMAIL

- sending of email is limited to 10 emails each hour to prevent potential domain blocking as suspected spam

- domains are limited to 100 emails sent per hour

- mailboxes are set to 10GB in size

- max email size to send and receive is 20MB

If you have any questions about our Terms of Service, please contact our Data Privacy Officer via email at dpo@servicequik.com